Few things jolt you into panic like the sudden sound of water gushing from a burst pipe. It’s an experience that many homeowners face at some point, and I’ve had my fair share. I remember waking up one winter morning to the sound of dripping—only to discover that a pipe in our basement had cracked from the cold and was spraying water like a miniature geyser. What followed was chaos, stress, and a mad dash to salvage boxes of family photos and electronics. But it also taught me valuable lessons.
This guide walks you through exactly what to do when a pipe bursts in your home, based on expert advice and first-hand experience. The goal is to help you act fast, minimize damage, and get your home back to normal.
Step 1: Shut Off the Main Water Valve Immediately
The first and most crucial step is to stop the flow of water. Your main water shut-off valve is typically located near where the main water line enters your house—often in the basement, crawlspace, or utility room. Turning this valve off halts the water supply to the entire house and prevents further flooding.
If you’re reading this before an emergency happens, do yourself a favor: find your main shut-off valve and make sure it turns easily. Consider tagging it or showing household members where it is.
Tip: If the pipe burst is due to freezing, also turn off your electricity if the water is near any outlets or wiring to avoid the risk of electrocution.
Step 2: Drain Your Pipes
Even after you’ve shut off the water supply, some water will remain in your pipes. To reduce internal pressure (and potential for more damage), open all the faucets—starting with the cold taps. Flush toilets as well to empty out the tanks.
After that, turn off your water heater and then open the hot water taps. This step is especially important if your burst pipe is part of the hot water system, as it helps prevent overheating or damage to the heater.
Step 3: Locate the Burst Pipe
Once the water is stopped and the system is drained, try to locate the exact pipe that burst. Sometimes, this is obvious—there might be visible spraying or pooling. Other times, the damage may be hidden behind walls, ceilings, or under floors. Look for signs like:
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Water stains or sagging drywall
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Damp or discolored flooring
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Musty smells or bubbling paint
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Sound of dripping inside walls
If the pipe isn’t visible, resist the urge to tear things apart unless you’re absolutely sure. A professional plumber can use moisture sensors and cameras to pinpoint the leak without excessive damage.
Step 4: Document the Damage
This is one step I neglected in the moment—and later regretted. If you plan to file a homeowners insurance claim, you’ll need to document everything. Take clear photos and videos of:
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The burst pipe and surrounding area
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Any soaked belongings, flooring, or furniture
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Structural damage to walls, ceilings, or floors
Include timestamps if possible, and save all correspondence with plumbers, contractors, and your insurance company.
Step 5: Start Removing Water
Time is of the essence when it comes to water damage. Mold can begin forming in as little as 24 to 48 hours. Here’s how to start drying things out:
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Use buckets and towels to soak up standing water.
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Use a wet/dry shop vac for carpets or basement flooding.
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Set up fans and open windows to promote air circulation.
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Rent or buy a dehumidifier to draw out moisture from the air and surfaces.
In my case, I rented two industrial-sized dehumidifiers and left them running around the clock for several days. It was noisy—but worth it.
Step 6: Call a Plumber
Even if you’re handy, it’s best to call in a licensed plumber to assess and repair the damage. They’ll determine the cause—whether it was freezing, corrosion, excessive pressure, or something else—and ensure the fix is permanent.
Tip: If it’s freezing-related, ask your plumber about pipe insulation and long-term prevention strategies. You may also want to explore adding pressure-relief valves or rerouting pipes away from exterior walls.
Step 7: Contact Your Insurance Company
Many standard homeowners insurance policies cover “sudden and accidental” water damage, including burst pipes. However, they may not cover damage due to neglect—like failing to keep your home adequately heated in winter.
Call your insurer as soon as possible. Be prepared to provide:
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Photos and videos of the damage
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A timeline of the incident
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Receipts for emergency services or repairs
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Contractor or plumber estimates
Keep in mind that your deductible will apply, and the claim process can take time. But starting early helps avoid delays.
Step 8: Dry, Sanitize, and Prevent Mold
Even after the visible water is gone, moisture lingers. Any drywall, insulation, or carpet padding that was soaked should likely be removed. Mold thrives in damp, hidden places—and trust me, it’s far easier to prevent than remediate.
Here’s what to do:
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Remove and discard wet materials like rugs, drywall, or insulation.
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Clean all affected surfaces with a mixture of water and non-ammonia detergent, followed by a bleach solution (1 cup bleach to 1 gallon of water).
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Continue using fans and dehumidifiers until moisture levels return to normal.
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Monitor for musty smells or discoloration in the following weeks.
Step 9: Make Repairs and Restore
Once things are dry and mold-free, you can start making repairs. Depending on the extent of the damage, this could involve:
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Replacing drywall or ceiling panels
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Installing new flooring or baseboards
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Painting or refinishing surfaces
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Replacing insulation
For minor damage, a skilled DIYer can handle much of the work. For larger jobs, hiring a contractor ensures safety and quality—especially if structural work is involved.
Step 10: Take Steps to Prevent Future Bursts
After the mess is cleaned up, it’s time to make sure it never happens again. Burst pipes are often preventable with the right precautions:
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Insulate exposed or vulnerable pipes, especially those in attics, basements, or exterior walls.
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Keep your home heated to at least 55°F, even if you’re away.
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Let faucets drip slightly during extreme cold snaps to relieve pressure.
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Install a smart leak detection system, which can alert you to unusual water flow or temperature drops.
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Schedule annual plumbing inspections to catch aging pipes before they fail.
A Final Word
A burst pipe is one of those homeowner emergencies that teaches you a lot in a short amount of time. While the damage can be overwhelming, quick thinking and clear steps can make all the difference.
I’ll never forget that cold morning in my basement, ankle-deep in water, panicking over our photo albums and holiday decorations. But I also remember how helpful our plumber was, how quickly we got things under control, and the sense of resilience that came from tackling the cleanup.
If you’re dealing with a burst pipe right now—or want a professional inspection to prevent one—don’t wait.
Call Cascade NW Plumbing today. Their licensed experts handle emergency plumbing repairs fast, with honest pricing and top-tier service you can trust. Whether it’s a frozen pipe, hidden leak, or full repipe project, CNWP has the tools and experience to get the job done right.
Reach out now to schedule an inspection or emergency service. Protect your home and your peace of mind.